Saturday, February 23, 2008

Our Stay Near Otavalo, Ecuador at the Hacienda Pinsaqui

Hacienda Pinsaqui sign

With a new vacation coming up I feel the urgency to finally get some notes up about the last one (August '07, yes, I've been derelict in getting my thoughts organized here). Other than the posts about our Quito apartment rental, I really haven't done much. So this begins a new flurry of posts (hopefully) over the next 5 weeks or so before we head to Nicaragua.

Last August we finished our Ecuador trip with 2 days and 3 nights in the Otavalo area. The thinking was that after spending 5 days and nights in Quito, we could use a couple of days of pure relaxation to decompress before heading back home. Working from Moon Handbooks Ecuador as well as the Insight Guide Ecuador, along with some online research, I had narrowed the options down to these three:

* Hacienda Cusin

* Casa Mojanda

* Hacienda Pinsaqui

Hacienda Cusin was actually booked (and I was inquiring ~6 weeks in advance). Good for them that business is that strong and my decision just got 33% easier.

I really liked Casa Mojanda's story and mission and the views looked spectacular, but I couldn't quite get a complete sense of their rooms. They seemed like they could be a bit more spartan and austere than what I was aiming for to wrap up the vacation, so I went with the Pinsaqui.

We actually wound up visiting Betty at Casa Mojanda during out time around Otavalo, dropping off some supplies for their school. And Judy had a chance to make friends with their dogs.

Judy and the dogs at Casa Mojanda.

All in all a good little visit. We took about 20 or so shots while we were there, starting with this one.

After an interesting ride from Quito to Pinsaqui (a subject for another post at another time, but the gist is it took probably two or three times as long as it should and there were tense moments between us and the husband/wife driving team who were giving us a ride), we arrived at Pinsaqui just in time for dinner. Between the elegant surroundings and the relief at finally being there the meal that ensued was probably the most enjoyable and appreciated one of our trip. I wish I took better notes of what we had, but I know there was locro (which was simple yet amazing and we had it each night), some steak and a Chilean red wine. (Just writing about this I feel a wave of relaxation recurring ...)

But back to the Hacienda Pinsaqui itself. It was truly an oasis of calm for us.

hacienda pinsaqui main gate

You access it from a main road that runs north-south to and from Otavalo, but once you are through the gate and onto the beautifully landscaped grounds you're immediately transported to a different place and time.

hacienda-pinsaqui-entrance2.JPG

It isn't hard to picture El Libertador swinging through on one of his trips back and forth to Bogota, as the Pinsaqui website claims was rather common.

view from inside from lobby of hacienda pinsaqui

It has a comfortable, rustic kind of elegance. The whole complex feels lived in and authentic, not overly manicured and staged. Five minutes of walking around the property soaking in the tranquility can be more relaxing and restorative than a full day of couch loafing in Chicago.

a courtyard of sorts at hacienda pinsaqui

small fountain at hacienda pinsaqui

Our room, #8 I believe, was huge. High ceilings, solid walls a foot thick or more, our own fireplace and jacuzzi plus a view of the back gardens. Incredible value. (One interesting note is that you do need to ask the staff to prepare the jacuzzi for you, giving them a good hour or more of advance notice. The process is kind of amusing and charming in its no-nonsense kind of way: they run a hose from the kitchen through your room and into the jacuzzi.).

room 8 at hacienda pinsaqui

view of gardens from room 8 at hacienda pinsaqui

But if you plan to stay here, be prepared for a hiccup or two in your experience. On our second night there we had trouble with the jacuzzi. The helpful staff tried a number of things to get it working, but it just wasn't meant to be. Missing that was disappointing, but having a roaring fire with some sheep skin rugs to lounge on in your living room is a decent plan B.

The restaurants are probably more enjoyable for their atmosphere than their food (which is decent, just not spectacular --- aside from the locro). But altogether the dining experience is unique and refreshing. There is, to me anyway, a palpable sense of being among travelers rather than tourists. The breakfast room with its mammoth fireplace serves simple items. The vibe here is one of people getting ready for various excursions and day trips --- whether that's to the market, the Volcan Imbabura or Laguna de San Pablo.

breakfast room at hacienda pinsaqui

Each night in the dining room we heard 3 or 4 languages from the 7 or 8 tables in the lodge-like setting as you shared a meal with folks from South America, Europe and North America all in one little spot.

Finally, they also have a 'cavern bar', which unfortunately I didn't bring my own camera to, so I have nothing to go on besides this little image from the Pinsaqui website which I've blown up a little bit, hence the slight blur:

Cavern bar at Hacienda Pinsaqui

After dinner on our final night there we were invited into the bar by Andres, the property manager who is seemingly there 24/7. We almost declined because we had an early start the next morning (a 4am pickup in order to get to Quito airport by 6:30), but I am glad we didn't because we wound up having a pretty unique experience.

The bar, which if I remember the story correctly is one of the original elements remaining from first construction in 1790, holds maybe 15 - 20 people. On this night there was a group of local musicians, all from an extended family I believe, playing traditional songs of the Ecuadorian Sierra and Otavalo in particular. (Through the marvels of the web and Flickr, you can see a shot of the band here from another traveler who has been there.) During a break between songs Andres provided some of the hacienda's storied history for us and introduced the grandson of the family that has run it since it was a 19th century textile plantation. Also, perhaps a bit exuberant himself from a few adult beverages, he then initiated a group drinking ritual where a single shot glass was passed around the room. Each person (or one person from each couple/group) was to take a shot of the local liquor (which for the life of me right now I cannot remember the name). Suppressing my reflexive instincts to avoid this symbolic but hygienically anachronistic exercise, I took the hit for Judy and myself before passing it along. It was by no means the smoothest cordial I've ever had, but I have to say there was something oddly unifying about doing it side-by-side with the three generations of a Canadian family, the Colombian couple and the French (maybe Swiss?) group who collectively made up the crowd that night. Despite the sense that this whole scene is at least partially contrived, I couldn't help but feel for a moment that we had a small, brief place in the continuum of travelers and two hundred years worth of traditions that those walls have witnessed. And that sense, however fleeting and ephemeral it might be, is one of the primary reasons I travel in the first place.

Monday, February 18, 2008

A Nice Customer Service Gesture from American Airlines

American Airlines logo

Last Tuesday I was delayed at O'Hare for 4 hours due to some crazy weather. My original flight was delayed, then canceled. But I did receive an automated call from American virtually instantaneously, which allowed me to start the process of getting re-booked on another flight out. And, judging by the scramble in the Admirals Lounge when others saw on the screens that our flight was canceled, this mobile alert gave me a decent head start on the re-booking process. While I ultimately got out of O'Hare 4 hours later than expected, and 28 rows further back in the plane after losing the upgrade that had gone through on my since-canceled flight, I really did figure there wasn't much fault that could be placed on the airline given the weather conditions both in Chicago and New York. You fly that route in January and February, you expect some disruptions.

Today though, I received the email below from American. It does make me wonder a bit about whether there was something besides the weather contributing to the delays last week, but maybe that's just my cynical reflex kicking in. So I think I'll chalk it up as a nice little gesture from them. This covers roughly 2% of the miles I just redeemed for my upcoming trip to Nicaragua. Just 49 more 4-hour delays to go and I'll have another pair of 'economy anytime' tickets in my hot little hands.


February 18, 2008

Dear Mr. Sindlinger:

We know know that you expect on-time departures and arrivals and there is no question
that flight delays are disruptive and frustrating. We are sorry for the interruption
of your travel plans on February 12.

Although we cannot guarantee our schedules because of the many variables associated
with airline operations, we would like to offer a goodwill gesture as an apology and
to encourage you to fly with us again. I have added 3,000 miles to your AAdvantage®
account. You will shortly see the miles posted to your account at
www.AA.com/AAdvantage.

Please also remember that our first responsibility to you is your safety. We will
delay, cancel, reroute, or divert a flight in order to keep this commitment, even if
it brings inconvenience. We appreciate your understanding of this promise.

Thank you for traveling on American. We look forward to serving you again soon.

Sincerely,

B. J. Russell
Customer Relations
American Airlines

Saturday, February 2, 2008

Quick Review: Hotel Roger Williams (New York)

hotel roger williams room 810 lobby 2.jpg

Note: This also appears with my reviews over on Yelp.

Hotel Roger Williams has a boutique feel in the lobby and mezzanine areas, but there is more of an Ikea-powered dorm room feel to the guest rooms (with a hint of Grandma's house / B&B in the quilts they throw on the beds). Nonetheless, for ~$300 / night, it's a good deal and I would happily stay here again.

hotel roger williams room 810 - beds.jpg

Two things I liked:

- Helpful staff
. The folks at the front desk were very nice when I asked for some quick and casual dinner suggestions nearby. (Wound up getting a burger from Jackson Hole - liked it)

- 24-hour gym. It's small, but it's open 24-hours.

hotel roger williams gym.jpg

Two things that could have been better:

- Small work area
. It's probably the best that could be done given the size of the room, but if you need to do some serious work or are staying for multiple nights, you might consider another place.

hotel roger williams room 810 tv 3.jpg
Go Pats!

- Single bathroom lighting option seems to be "romance". Don't get me wrong, that's a nice option to have. But what about a "shaving" option, too, so I can see my face while wielding a razor? The chic bathroom has a mini W-esque feel, but without the dedicated shaving mirror.

hotel roger williams room 810 bathroom 2.jpg

Mini Review: Embassy Suites (New York)

Lobby of Embassy Suites New York

Note: This also appears with my reviews over on Yelp.

The Embassy Suites is a comfortable but not inexpensive ($479+ / night) place for longer stays. I just wish it was closer to the parts of Manhattan that I regularly visit. Or that more conferences would be held at Bridgewaters, so I would have more occasion to stay here.

2 good things and one somewhat annoying thing:

- Huge rooms. The two-room suites have a lot of room and a homey layout. Feels a little bit more like an apartment than a hotel room.

Living area of room 1410 @ Embassy Suites New York
More of an ottoman than a coffee table, but worked fine as a dining table for me

Sleeping area of room 1410 @ Embassy Suites New York
Just noticed the A-Ha-esque picture on the wall. That's kind of creepy.

- Excellent gym. Free access included with your stay. Facility is large with plenty of free weights and cardio equipment.

Gym @ Embassy Suites New York

- Mini-bar with weight sensors. First, this is annoying because you can't use it as a fridge by swapping some of their stuff out and stocking it with your own stuff. But what's worse is the calibration on these things can be squirrelly. I was doubled charged for some cashews, but caught it at check out. If you do use the mini-bar, keep track of what you take and scan your bill so you don't get randomly dinged above and beyond.
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